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Shrink the Shrinkage with Contact Center Automation

Call center shrinkage may seem like a necessary evil by yesterday’s standards. However, technology that works in real-time - contact center automation – has proven to dramatically reduce the cost of shrinkage. Here’s how automation can benefit your center: Training Made Easy It’s important that your agents get the proper training and development. But scheduling, [...]

Make “Greener” Choices in the Call Center this Earth Day

Making “greener” choices in the contact center can benefit both the environment and your bottom line. It can even help attract and retain the best staff. In fact, 76 percent of millennials consider a company’s environmental commitments when deciding where to work. Implementing eco-friendly practices might seem like hard work, but it doesn’t take much [...]

Contact Center Automation: Driving CX in Utilities

Utility providers have long known that customer service plays a major role in their success, and the pressure to provide best in class service has never been greater. With many competitors in the utility space, customers demand low rates, omni-channel service and quick resolution. It only takes one bad experience to encourage your clients to [...]

Transform Your Call Center into a Superhero

There’s something sinister seething through your call center. It’s keeping you from being the strategic superhero you’re meant to be. It’s wreaking havoc on your customers, your agents and the business. Who is this villain? It goes by the name of Status Quo and it lurks in the shadows delivering mayhem. You see it every [...]