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Make “Greener” Choices in the Call Center this Earth Day

Making “greener” choices in the contact center can benefit both the environment and your bottom line. It can even help attract and retain the best staff. In fact, 76 percent of millennials consider a company’s environmental commitments when deciding where to work. Implementing eco-friendly practices might seem like hard work, but it doesn’t take much [...]

Transform Your Call Center into a Superhero

There’s something sinister seething through your call center. It’s keeping you from being the strategic superhero you’re meant to be. It’s wreaking havoc on your customers, your agents and the business. Who is this villain? It goes by the name of Status Quo and it lurks in the shadows delivering mayhem. You see it every [...]