Contact centers are becoming more complex. Keeping up with the pressure to cut costs and meet demands is hard. Mix in emerging technologies like digital, and your head is spinning. How do you navigate through the clutter?
In our upcoming webinar, Harper Flores and Maxene Squire, experienced WFM professionals, will share first-hand how they conquered contact center complexity. They will take you down the road that led them to real-time automation and the cost saving benefits they achieved. Here’s a sneak peek from Harper as he shares some insight on a challenge you may also be facing in the center.