WFM Tips Featuring Maxene Squire [Webinar Preview]

Are you facing complex challenges in the contact center? Are you feeling the pressure to reduce costs while improving the customer experience? Keeping up with demands is no easy task, especially when you're relying on time-consuming manual processes to get you to the finish line. Join your workforce management peers, Maxene Squire and Harper Flores, [...]

[Webinar Preview] Pro-Tips: Expert Advice from WFM Peers

Contact centers are becoming more complex. Keeping up with the pressure to cut costs and meet demands is hard. Mix in emerging technologies like digital,  and your head is spinning. How do you navigate through the clutter? In our upcoming webinar, Harper Flores and Maxene Squire, experienced WFM professionals, will share first-hand how they conquered [...]

Join us for our next Webinar: “The Big 5: Overcome Top Call Center Challenges in 2012”

In October, I covered results from the 2011 Contact Center Productivity Survey. As we’re wrapping up 2011 and looking to help companies achieve productivity goals [plus a host of other call center initiatives] for 2012, we thought it would be a good time to hold a webinar discussing the findings. , Joseph McKendrick, lead analyst [...]