Contact centers are becoming more complex. Keeping up with the pressure to cut costs and meet demands is hard. Mix in emerging technologies like digital, and your head is spinning. How do you navigate through the clutter? In our upcoming webinar, Harper Flores and Maxene Squire, experienced WFM professionals, will share first-hand how they conquered [...]
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2018 was a remarkable year of growth and new opportunities for Intradiem. See why SVP of Client Services, Troy Meye… twitter.com/i/web/status/1…1 week ago
Imagine if your call center had one billion elves working to streamline processes in real-time. By automating 1B+ a… twitter.com/i/web/status/1…4 weeks ago
Quotes to Prompt a Customer Service Revolution
"The customer experience is the next competitive battleground."
"On average, every Intradiem employee expects to spend an average of 123 days of their adult life on hold, in line or waiting for a service technician. That’s more than four months of their life spent waiting!"
"In the process of getting (employee feedback), there is a very important by-product, which is that employees will feel more fulfilled, appreciated and understood."
“Adults want to know why they need to learn something before undertaking learning. Facilitators must help adults become aware of their ‘need to know’ and make a case for the value of learning.”
"Just because you answer the call quickly doesn’t mean you answered it correctly – nor does it mean that you actually helped the customer or led them to some sort of loyalty to your product or brand.”