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Lenore Meeks

About Lenore Meeks

Lenore Meeks is a Marketing Database Coordinator at Intradiem and an experienced professional in the research and software industries. Lenore specializes in research and provides assistance with the creation of content. Prior to joining Intradiem, Lenore was an Office Manager at Galaxy Bright Creative, a strategic marketing and branding firm.

An Idle Millennial = An Unhappy Millennial

Remember when ‘chat’ meant talking face to face? Baby Boomers and Gen X’ers likely remember those days, which included eye contact and facial cues. But now the Millennials are ‘large and in charge.’ 'Chat’ is a whole other animal, and it is one of reasons why seeing an idle Millennial is rare. In fact, their [...]

By |July 13th, 2017|Agent Engagement, Intraday Automation|

4 Ways to Boost Cx and Operational Efficiency with Intraday Automation

Let’s pretend you’re the customer. Like most customers, you’re pretty savvy when it comes to figuring out answers on your own. In fact nowadays, customers are smarter and more complex, because they prefer self-help support within the marketplace and they can access it in various ways, 24/7. But, what happens when you reach a roadblock? [...]