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Adrienne Sallerson

About Adrienne Sallerson

Adrienne Sallerson is a Marketing Manager at Intradiem and an experienced professional in the technology industry. Adrienne specializes in product marketing with an emphasis on content management and creation. Prior to joining Intradiem, Adrienne was a Sr. Marketing Campaign Specialist at NexTraq, a leader in GPS fleet tracking solutions.

How to Make 2017 Your Best Year Yet with Intraday Automation

With 2017 in full swing, it’s the perfect time to take control of your frontline and make the necessary changes in your center to ensure success. Reflecting on the past, think about the areas that could be improved to bring your operations to the next level. Is it agent training and development? Meeting service level [...]

Forefront is Making its Next Stop

Back in May, we brought together some of the best minds in Workforce Management, Operations, L&D and IT to discuss market trends, existing contact center challenges and viable solutions. What actually happened was beyond our wildest expectations — the exchange of ideas, the rich discussions about the future of the profession, the takeaways from other [...]

By |July 14th, 2016|Innovation, Intraday Automation|

How to “Green” Your Contact Center

Making “greener” choices in the contact center can benefit both the environment and your bottom line. It can even help to attract and retain the best staff. According to a survey conducted by the Society of Human Resources Management on HR and environmental sustainability, 49% of businesses with green workplace practices claimed these environmentally conscious [...]