Community service is a big part of what we do here at Intradiem. In many ways, it defines our service culture. As the CEO, some of the things I am most proud of are the service projects we have done and the organizations we have supported – and there has been a huge return on investment for us as well.
We’ve made great strides this year toward realizing our vision of real-time service, enabling organizations to serve their customers with speed, accuracy and consistency. We continue to work hard toward fulfilling our mission of enabling real-time frontline workforces capable of this […]
In today’s crowded telecom market, customers have plenty of choices. As service and technology offerings have become virtually indistinguishable, the customer experience is increasingly becoming the primary differentiator for telecoms to attract and retain customers.
But improving […]
It’s no secret around here that journey maps are key to a successful customer service strategy for your business. We do a lot of customer journey mapping, using data straight from your customers. But there’s […]
Companies typically outsource their contact center operations for two main reasons: to improve service levels or to decrease their costs.
Most companies are seeking temporary increases in labor during peak periods and more consistent service levels […]
Customer effort is (or should be) a huge area of concern for customer experience professionals; it’s major point of contention and frustration for customers. Measuring customer effort is probably one of the best ways to […]