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Intradiem’s Continuous Focus on IT Security

Digital transformation is here, and while it leads to increases in efficiency, productivity and revenue, it also poses potential risk when it comes to data security. Did you know that 46% of U.S. businesses experienced a data breach in the past year, according to the 2018 Thales Data Threat Report? In today's world where customers view privacy as top priority, it’s crucial that companies have the proper security measures in place. Given the importance of IT security, the Intradiem team has focused on continued development of security best practices and controls over the last 12 months. To ensure our customers [...]

By |February 19th, 2019|

Show Your Agents You Care this Valentine’s Day

By |February 12th, 2019|Categories: Agent Engagement, Best Practices / Metrics, Contact Center RPA, Training / Coaching|Tags: , , , , , , |

With Valentine’s Day upon us, what better time to show agents your care? This “Hallmark” holiday is for more than just giving out boxes of chocolates. It’s the perfect chance to acknowledge your staff for [...]

3 Ways to Improve Adherence in the Contact Center

By |February 8th, 2019|Categories: Agent Engagement, Best Practices / Metrics, Contact Center RPA, Innovation|Tags: , , , , , , , |

Managing adherence is an age-old problem in the contact center. Here’s an updated take on a previous blog post to help you improve adherence and keep your operations running smoothly. When agents don’t (or can’t) [...]

Ring in the Holidays with Real-time Automation

By |December 21st, 2018|Categories: Agent Engagement, Best Practices / Metrics, Cost Take Out, Customer Experience, Real-Time Automation|Tags: , , , , , , , , , |

With the holidays in full swing, is your call center busier than ever? The chaos that ensues this time of year turn can quickly turn even the most thoughtfully planned and forecasted day awry. Unexpected [...]

One Billion Actions Transforms Global Call Centers

By |December 3rd, 2018|Categories: Agent Engagement, Cost Take Out, Innovation, Real-Time Automation, Training / Coaching, Workforce Infrastructure|Tags: , , , , , , , , , , |

Imagine one billion virtual assistants optimizing productivity and performance. Working seamlessly in the background, these assistants are transforming operations from manually reactive to strategically proactive in the blink of an eye. For many global call [...]

Winning Call Centers Empower Agents

By |November 14th, 2018|Categories: Agent Engagement, Best Practices / Metrics, Innovation, Real-Time Automation|Tags: , , , , , , |

Is the hectic nature of the call center pushing the needs of your agents to the wayside? How do you make your agents a priority without impacting service levels? Real-time automation delivers a simplified approach [...]

Customer Success: Cost Reduction with Automation

By |October 11th, 2018|Categories: Agent Engagement, Cost Take Out, Customer Experience, Real-Time Automation, Workforce Infrastructure|Tags: , , , , , , , , |

What would it mean to your center if you could improve first call resolution (FCR)? Or reduce overtime pay? For our customers, this means significant cost reduction. Take a look at some of their recent [...]

How to Boost Agent Morale with Real-Time Automation

By |October 3rd, 2018|Categories: Agent Engagement, Best Practices / Metrics, Customer Experience, Real-Time Automation, Training / Coaching|Tags: , , , , , , , |

Your agents are crucial assets to your contact center. Serving and supporting your customers each and every day, they truly are the voice of your company. Are you recognizing and celebrating their achievements? Many companies [...]

WFM Tips Featuring Maxene Squire [Webinar Preview]

By |September 10th, 2018|Categories: Cost Take Out, Innovation, Real-Time Automation, Workforce Infrastructure|Tags: , , , , , , , , , , |

Are you facing complex challenges in the contact center? Are you feeling the pressure to reduce costs while improving the customer experience? Keeping up with demands is no easy task, especially when you're relying on [...]